Agenda at a Glance


Welcome note by Informa Markets in India


Keynote Session - Lessons learnt in digitally transforming the country

Dr. Neeta Verma , Director General, National Informatics Centre, India
10:20 - Break


Digital Transformation – Importance, opportunities and challenges

Saurabh Ganeriwala , Group Chief Digital Officer, Jindal Steel & Power Ltd
10:50 - Networking Break


Panel Discussion – Reimagining business for the digital age: How to do it right?

Abhinav Singhal , Chief Strategy Officer-Asia Pacific, Thyssenkrupp
Kuntal Shah , Director-Sales Engineering, India & SAARC, Avaya
Anjali Malhotra Nanda , Chief Customer, Marketing, Digital & IT Officer, Aviva India
Dr. Nitin Bhatt , Technology Sector Leader, EY
Thomas Reju , Chief Digital Officer, IKEA India
Vineet Jaiswal , Group Chief Digital Officer , JSW
12:05 - Break


Transformation with digital workforce

Sumeet Pathak , Digital Workforce Evangelist, Automation Anywhere
12:35 - Networking Break


Digital transformation in new normal

Hasit Kaji , Chief Digital and Information Officer, Tata Power
13:05 - Networking Break


Towards a responsible use of Artificial Intelligence

Dr. Richard Benjamins , Chief AI & Data Strategist, Telefonica
14:20 - Break


Maximizing the customer experience with digital & AI

Abhishek Gupta , Sales Engineer, Avaya
14:50 - Break


Panel Discussion – Digital Transformation: Technology, talent and support needed to succeed

Abhijit Majumdar , Partner and Technology - Strategy Consulting Leader, PwC India
Saurabh Tiwari , Chief Technology Officer, Policybazaar.com
Shalini Warrier , Executive Director, COO & Business Head-Retail, Federal Bank
Francis Rodrigues , SVP - Business Insights, Data Labs, Innovation, HDFC Life
Sarvesh Upadhyay , Chief Operating Office, Adani Capital
Dr. Gaurav Dhakar , Head Strategy and Operations, Emxcel Solutions
16:00 - Break


Designing the future human-machine workplace now

Namrita Mahindro , Chief Digital Officer, Aditya Birla Group
16:30 - Closing remark by Informa Markets India


Welcome address by Informa Markets India


The synergy between digital strategy and customer experience strategy

Kayzad Hiramanek , Chief Operation and Customer Experience, Bajaj Allianz Life Insurance
10:20 - Break


Reshaping customer experience to spearhead digital transformation

Atin Chhabra , Global Director - Digital Customer Experience, Schneider Electric
10:50 - Networking Break


Panel Discussion: Advancing digital CX to thrive in new normal

Priya Subramani , Sr. Director -Customer Experience, Walmart eCommerce
K V Dipu , President & Head of Operations & Customer Service, Bajaj Allianz General Insurance Company
Naveen Bachwani , Chief Operating Officer, Aegon Life
Sumeet Pathak , Digital Workforce Evangelist, Automation Anywhere
Honey Madaan , SVP – Customer Experience and Consumer Proposition, Airtel Payments Bank
12:00 - Break


Digital Transformation – Where are we?

Falguni Kadvani , AVP - Digital Strategy, Emxcel Solutions
12:40 - Break


Enhancing organizational impact through data and digital transformation

Ravi Vijayaraghavan , VP-Analytics and Data Science, Flipkart
13:15 - Networking Break


Panel Discussion: Leveraging data analytics and ML to make better business decisions

Aneesh Chaudhry , Chief Data Officer, HUL
Dr. Anish Agarwal , Director - Data & Analytics, India, NatWest Group
Chulanga Perera , Chief Information Officer, Daimler India Commercial Vehicles Pvt Ltd
Gagan Singla , Chief Strategy Officer, IIFL
Madhukar Kumar , Chief Analytics Officer, Shine.com
15:00 - Networking Break


Cloud strategies for better digital transformation

Amit Varma , Executive Director and Country Technology Head, DBS Bank
15:45 - Networking Break


A Roadmap to demonstrating true ROI to your digital transformation strategies – Are you on the Right Track?

Kapil Mahajan , Group CIO, Safexpress Pvt Ltd.
16:30 - Closing Remarks by Informa Markets in India
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